Dr. Mahmood Khan
Group CEO & President
mkhan@ictgs.com
www.facebook.com/dr.mahmood.khan
www.twitter.com/DrMahmoodKhan

Education:

• 1999  Ph.D. (Business Administration) – Washington University, USA
• 1997  TLPE (Leadership) – IGS, Canada
• 1997  FLL (Front Line Leadership) – IBM, Canada
• 1997  Essential Management Skills – IBM, Canada
• 2011  Six Sigma (Black Belt) – Villanova University, USA (in progress)
• 2011  Certified Marketing Specialist – Momentis, Canada

Certification:

• Six Sigma, USA
• ITIL, Canada
• TLPE (Transformational Leadership), Canada
• CMS (Marketing), USA
• PMI, USA

Methodologies Architected (copyright):

• CCfM – Customer Cultural Focused Marketing
• DECIDE (Knowledge Management Implementation)
• PAC (Performance Appraisal Criteria)
• Projects Management
• SDLC (Software Development Life Cycle)

Books Authored:

• Consolidated Approach to BCP (Business Continuity Planning)
• Learning Strategy
• Systems Development Life Cycle

An architect of the following programs:

• YLDP (Young Leaders)
• FLL (Front-Line Leadership)
• TLPE (Transformational Leadership)
• eLDP (Executive Leadership)

Credits:

• One of very few individuals in the world who have achieved the certification of TLPE (Transformational Leadership Process Executive).
  This unique certification makes Dr. Khan’s standing in the field of “Leadership”, “Organizational Excellence”, and “Performance Management” a very attractive and preferred by Fortune 500 companies to coach their middle and senior management.

• Widely respected as one of the world’s leading authorities on the subject of Leadership, Negotiation, and Professional Development.
  Thousands of professionals across the world, including many of the Fortune 500 companies, have attended Dr. Khan’s professional service and training sessions on the topics of Leadership, Creative Thinking, Negotiation, Team Building, Six Sigma, TQM, and Professional Excellence as Habit to success. His innovative techniques on leadership, Conflict Management, and customer-focused service are very well respected and acknowledged.

• Dr. Mahmood Khan architects a unique and widely recognized Knowledge management methodology “DECIDE”.
  The methodology is unique in its affectivity and manages the knowledge from the root of the environment. The Knowledge Management methodology “DECIDE” helps organization manage its resources, its plans, and strategies to develop, promote, and manage Knowledge successfully but in very strategic manner.

• Dr. Mahmood Khan is an architect of the following programs implemented Globally.
  • YLDP  (Young Leaders)
    This is for the Pre-University students. We believe that the Leadership skills must be polished and nurtured from this age to ensure that a consistent growth and improvement in Leadership skills is ensured.
  • FLL (Front-Line Leadership)
    This is for the new managers, unit managers, and those who have had less than two years of experience in supervisory and managerial role. (This is very close to what the subject course is all about)
  • TLPE (Transformational Leadership)
    This is for the Managers and Leaders who have 4-7 years of experience
  • eLDP (Executive Leadership)
    This is mainly for those who are at Cxx roles.

• To his credit, Dr. Mahmood Khan has conducted more than half dozen solo sessions with more than 450  attendees

• Dr. Khan enjoys unique standing for speaking in the series of all congresses on various topics in professional excellence: Leadership, Corporate Branding, Strategic Planning, Project Management, Economic Sustainability

• Dr. Khan was recognized by the Health sector of UAE of his outstanding efforts and services to help improve Leadership and Teambuilding excellence

• The basic knowledge elements embedded in Dr. Khan’s Leadership Training course help attendees learn the following:
  • The roles of a Leader
  • Discover their responsibilities as they relate to planning, executing, and monitoring their duties
  • Gain an understanding of the communication loop and how to avoid obstacles to effective communication
  • Gain the skills needed to master active listening
  • Learn Leadership traits
  • Understand Performance Management, Performance Appreciation, and Team Building
  • Learn other Professional Excellence traits
  • Learn how to Motivation and provide effective feedback

• Dr. Khan conducts various professional games and exercises to Dubai Electricity and Water Authority and 14 International Banks. The use of professional games play an important role to enhance the affectivity of the course and achieve long term results from the knowledge gained during the session
  • Brain Writing
  • Observer
  • Follow-me
  • 5 Whys
  • The Bar
  • Day colors exercise
  • Drawing game
  • Competitor-Partner exercise
  • Guessing game (ice-breaker
  • Early Bird/Second Mouse exercise
  • Newspaper story interpretation exercise
  • The Three describers exercise
  • The Box
  • Chinese Whisper

Recognition / Achievements:

• Personal professional Rapport with VVIP and Royal personalities in the Middle East
• Top Sales growth award for consistently exceeding BD targets for more than 250% (Current)
• Achieved a major success by establishing a strategic B2B partnership with leading business chain in Canada
• Led new campaign of public offering and achieved revenue growth 325%
• Enhanced Customer Reach and Market Share through focused sale value growth and Innovative and creative marketing efforts causing increase in cumulative revenue growth of +250%
• Developed and Implemented policies and processes, which resulted in improved Customer Satisfaction factor from 69.2% to 94.3% in just 3 months
• Increased earnings by 110% as a result of strategic thinking and an effective BD strategies
• Exemplary Performance Recognition award
• Leadership excellence recognition in recognition of my overall performance as leader through successful achievement of business goals
• National Excellence award by achieving Financial & Corporate objectives
• Leadership award on successful achievement of financial and customer satisfaction goals
• Value-added achievement award on significant increase in working capital
• Customer Satisfaction achievement award in recognition of my leadership role in CRM
• National level recognition (Award) on my role and recommendations on “Corporate Social Responsibility for Sustainable Development in National Economy”
• Achieved Global recognition for being keynote speaker on the topics of Leadership, Corporate Branding, Image Building, Marketing, and Performance Management